We ship most of our orders from our warehouses in the United States. Some items may be fulfilled through Amazon or other third-party logistics partners.

Currently, we primarily ship within the United States. However, international shipping options may be available on select platforms like Amazon. Please check the specific product page or contact us for more details.

Orders typically ship within 2-3 business days. Delivery times vary by location, but most U.S. orders arrive within 4–6 business days.

If your package hasn’t arrived within the estimated timeframe, please contact us. We’ll assist you with tracking, replacements, or refunds if necessary.

Yes! Once your order ships, you’ll receive a tracking number via email so you can follow its progress in real-time.

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Some platforms may also support PayPal, Apple Pay, or other local payment options.

Absolutely. All transactions are encrypted and processed through secure payment gateways. We never store your credit card information.

Payments can fail for various reasons—incorrect card details, insufficient funds, or bank restrictions. Please double-check your information or contact your bank for assistance.

You’ll be charged as soon as your order is confirmed. A confirmation email will be sent to you immediately after successful payment.

Yes! If you're not satisfied with your purchase, you can return it within 30 days of delivery. The item must be unused and in its original packaging.

Simply contact us through our support form or email us at info@doaycompany.com . We'll guide you through the return process step by step.

Once we receive and inspect the returned item, refunds are processed within 3–5 business days. The amount will be credited to your original payment method.

We’re sorry for the inconvenience! Please contact us within 7 days of delivery with photos, and we’ll arrange a replacement or full refund right away.